You have a question about our tests, reviews, or mattress comparisons? Would you like to share a suggestion, report an error, or propose a partnership? The Matelas.com team is here to listen.

Why contact us?

Matelas.com is an information and comparison site specialized in the bedding universe. We publish detailed tests, buying guides, and comparisons to help you choose the mattress that best suits your needs.

Here are the main reasons why our readers contact us:

Questions about our tests and reviews

Do you want to know more about our testing methodology? Are you wondering about a specific criterion or recommendation? Feel free to write to us. We regularly test new models and update our content according to the developments in the French bedding market in 2026.

Reporting errors or outdated information

Despite our vigilance, an error may slip into our articles or some information may become outdated (prices, availability, product characteristics). Your feedback helps us continuously improve the quality and reliability of our content.

Suggestions for articles or products to test

Have you discovered a new mattress brand? Is there a recent model that you think deserves testing? Share your suggestions with us. We take our readers’ requests into account to guide our future tests.

Partnership requests

Do you represent a bedding brand and wish to submit a product for testing? Are you a potential partner (media, blog, manufacturer)? Contact us to discuss a possible collaboration.

Press and media requests

Journalists and media wishing to quote us, interview us, or obtain data on the bedding market can contact us directly.

How to contact us?

By email

Email remains the most effective way to reach us:

contact@matelas.com

We strive to respond to all messages within 48 to 72 business hours. During busy periods (sales, Black Friday, back-to-school), this timeframe may be slightly extended.

To facilitate the processing of your request, please specify in your message:

  • Clear subject: “Question about the Emma Hybrid review” or “Test suggestion: brand XYZ”
  • Your first name (optional but appreciated)
  • The context of your request if it concerns a specific article (link to the page)
  • Your question or suggestion in detail

Contact form (coming soon)

We are currently working on integrating a contact form directly on this page to simplify your exchanges with our team. This feature will be available soon.

Social media

Matelas.com is not yet present on social media. We focus our efforts on the quality of our content and the regular updating of our tests. If we decide to open accounts (LinkedIn, Instagram, Facebook), we will update this page accordingly.

Important information

We are not a customer service

Attention: Matelas.com is an information and comparison site. We do not sell mattresses and do not manage orders, deliveries, returns, or warranties for the brands we test.

If you have a problem with an order, delivery, or customer service, you must contact directly the brand or retailer from whom you purchased your mattress:

  • Emma: customer service via emma-matelas.fr
  • Hypnia: contact via hypnia.fr
  • Tediber: customer service via tediber.com
  • Eve Sleep: brand withdrawn from the French market (see our alternatives)
  • Simba: contact via simbasleep.fr
  • Etc.

However, we can guide you to the right contacts if you do not know how to reach a brand.

Matelas.com is part of a network of sites specialized in bedding, including lematelas.fr and someo-literie.com. Our tests are therefore not completely independent, but we are committed to providing transparent, honest, and objective-based reviews.

If you have questions about our positioning or methodology, feel free to write to us.

Response time

We receive many messages daily. Here are our commitments:

  • Simple questions: response within 48 to 72 hours
  • Partnership requests: response within 5 business days
  • Reporting critical errors: priority processing within 24 hours

If your request is urgent, please specify it in the subject of your email.

Personal data

We respect your privacy. The information you provide to us via email is only used to respond to your request. We do not retain your personal data beyond the time necessary to process your message, and we never share it with third parties.

For more information, please consult our Privacy Policy (link coming soon).

Frequently asked questions

Before contacting us, please check our FAQ below. You may already find the answer to your question.

How to choose the right mattress for my profile?

The choice of a mattress depends on several criteria: your morphology, your sleeping position (back, side, stomach), your firmness preferences, your budget, and any back problems. Check out our Complete Buying Guide for step-by-step assistance, or our comparisons by category (hybrid mattresses, latex, memory foam, etc.).

Are your tests really objective?

Matelas.com is part of a network including lematelas.fr and someo-literie.com. We test mattresses according to a standardized evaluation grid (support, comfort, breathability, durability, value for money) and publish our results transparently. We also indicate our affiliate links in accordance with current legislation.

Can I send you a mattress to test?

If you represent a bedding brand available in France, you can contact us by email to propose a product for testing. We select models based on their relevance to our readers, their availability in the French market, and our editorial calendar. We do not guarantee the publication of a test, even if a product is sent to us.

Where do you buy the mattresses you test?

We test mattresses obtained in various ways: direct purchase from the brands' websites, shipments from manufacturers who wish to be tested, or temporary loans as part of partnerships. We always specify the context in our articles.

How long do you keep a mattress before publishing a review?

We adhere to a minimum testing period of several weeks to allow the mattress to adapt (decompression, airing) and to test the product under different conditions (multiple sleepers, different positions, temperature variations). Some long-term tests extend over several months.

Why are some links affiliate links?

Matelas.com uses affiliate links to fund the production of free and quality content. When you purchase a product via an affiliate link (clearly indicated by a CTA button or mention), we receive a commission at no extra cost to you. This does not influence our recommendations: we only recommend products that we have tested or positively evaluated.

How can I correct an error on your site?

Send us an email at contact@matelas.com specifying the page concerned (URL), the observed error, and the suggested correction. We regularly check and update our content.

Do you offer exclusive promo codes?

We regularly publish promo codes and special offers negotiated with bedding brands. Check our dedicated page or our comparison articles to discover the best current offers.

Our team

Matelas.com is run by a team of writers passionate about sleep and bedding. We collaborate with testers, bedding advisors, and industry experts to provide you with reliable and up-to-date content.

Grégoire, the lead writer, coordinates the production of tests and buying guides. He closely follows the news of the French bedding market and regularly updates our content to reflect the developments of 2026 (new brands, models, certifications, standards).

If you would like to know more about our team, our story, or our methodology, feel free to write to us.

For any legal, administrative, or legal notice questions regarding the site, please consult our Legal Notices (link coming soon) or contact us by email.

Contact us now

Do you have a question, a suggestion, or a partnership project? Write to us at contact@matelas.com . We are here to assist you in your search for the ideal mattress and to continuously improve the quality of our content.

The Matelas.com Team
Your trusted guide for a good night’s sleep in 2026.